Return & Refund Policy

Thank you for choosing CPAP Store DFW and our sister stores. We understand that purchasing respiratory equipment is an important decision, and we are here to ensure that your experience is as smooth as possible.

Sales Are Final on Respiratory Products:

In compliance with health and safety regulations set forth by the FDA, CDC, and State and Federal Law, all sales are final on respiratory products, including CPAP and BiPAP machines, oxygen concentrators, and masks. According to the FDA Code of Federal Regulations (21 CFR 820.180), which governs the safety and handling of medical devices, as well as CDC guidelines regarding infection control, used respiratory equipment cannot be resold or returned.

The CDC and FDA both strictly prohibit the resale or return of used or opened respiratory equipment, as such products pose significant risks for disease transmission and cross-contamination. Our policy is designed to protect the health of our customers by adhering to these critical safety and hygiene standards.

• FDA’s Regulation of Medical Devices (21 CFR Part 820): This section of the Code of Federal Regulations outlines the FDA’s requirements for manufacturing, labeling, and handling medical devices, which includes the need to ensure cleanliness and prevent contamination of medical devices. 

  • Link: FDA Medical Device Regulations

• FDA Guidance on Infection Control and Contaminated Equipment: This guidance from the FDA offers recommendations on infection control measures to prevent contamination, including guidance on reprocessing reusable medical devices.

  • Link: FDA Infection Control for Medical Devices

• CDC Guidelines for Infection Control: The CDC provides guidance for infection control practices, especially related to respiratory equipment like CPAP machines. These guidelines stress the importance of preventing cross-contamination and infection from used medical equipment.

  • Link: CDC Infection Control Guidelines

Unopened Products:

We cannot accept returns for products that have been opened, unsealed, or removed from their original packaging. This includes open-box respiratory products, which also do not qualify for returns or exchanges. This policy is in place to comply with CDC regulations designed to prevent the spread of infection.

If you are unsure about your purchase or need help selecting the right equipment, please reach out to our customer service team. We would be happy to help you find a better-fitting option and offer you a discount on your next purchase.

Exceptions for Manufacturer Defects:

In the rare event that a product is received with a manufacturing defect, CPAP Store DFW will accept returns within 7 days of the original receipt date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition it was received.

Please contact us to troubleshoot the issue, and if necessary, a Customer Return Merchandise Authorization (RMA) number will be issued. Items without an RMA number will not be accepted for return. Shipping costs for returns due to defects are the customer’s responsibility unless otherwise specified under the manufacturer’s warranty. For additional Manufacturer’s Warranty concern refer our  Warranty Page ( https://www.cpapstoreusa.com/warranty/)

Return Process:

• Unopened, unused items may be eligible for a return within 7 days of receipt.

• Items must be brand new, unopened, and undamaged by the customer.

• Clearance items (marked as “sale” or “discounted”) are final sale and not eligible for return.

• The shipping fee will be deducted from any refund for returned items.

• Approved Returns should be sent to:

  CPAP Store USA / co CPAP Store DFW
  3325 W Desert Inn Road, Suite 201
  Las Vegas, NV 89102
  Attn: Return Department (include RMA #)

Shipping and Lost Packages:

• CPAP Store DFW is not responsible for packages that are lost, damaged, or confiscated by shipping carriers.
• Orders returned due to incorrect or incomplete addresses (including missing apartment numbers or foreign characters) will require the customer to pay for reshipping.
• International orders returned because they are refused, unclaimed, or due to unpaid customs duties will be subject to a 35% restocking fee.

Fraud Prevention:

To ensure the safety and security of our customers, orders with mismatched billing and shipping addresses may be held for verification. Additional documents, such as a government-issued ID, may be required. CPAP Store USA reserves the right to cancel or modify orders deemed to have a high fraud risk.

Customer Service:

If you have any questions or concerns about your purchase, please don’t hesitate to contact us via email at info@cpapstoreusa.com or by phone at (888) 512-7278 from 9 AM to 5 PM, Monday through Friday (PST). Our customer service team is here to assist you.

We appreciate your trust in CPAP Store DFW your respiratory health solutions. We are committed to ensuring you have the best experience possible while maintaining the highest standards of hygiene and customer care.